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Privacy Policy for Customer Lead Collection


I. Introduction

Welcome to our services! We fully recognize the importance of personal information privacy and are committed to protecting the security of your personal information during the customer lead collection process. This Privacy Policy details the principles and measures we follow when collecting, using, storing, sharing, and protecting your personal information. Please read this Privacy Policy carefully before using our services. If you have any questions, comments, or suggestions regarding this Policy, feel free to contact us via the contact information provided herein at any time.

II. Definitions

III. Collection and Use of Personal Information

(1) Collection Purposes

The main purposes for which we collect personal information related to customer leads are as follows:

  1. To identify potential customers and understand customer needs, so as to provide you with products or services that better meet your expectations.

  2. To conduct effective communication with you, including but not limited to product introduction, business cooperation negotiation, service feedback collection, etc.

  3. To optimize our business processes and service quality, analyze market trends and customer preferences based on customer leads, and improve existing products and develop new services.

(2) Collection Methods

  1. Active Provision: You voluntarily provide personal information to us by filling out forms, registering accounts, participating in activities, submitting feedback, etc., during the use of our services. For example, when registering as our potential customer, you may need to provide your name, contact information, email address, etc.; when participating in market research activities, you may be asked to provide occupational information, opinions on products, and other content.

  2. Automatic Collection: When you use our website or mobile applications, we will automatically collect certain information through technical means, including but not limited to device information (e.g., device model, operating system version, unique device identifier, etc.), log information (e.g., your browsing history, access time, accessed pages, etc.), and location information (with your authorization). Such information helps us understand your usage habits, optimize service experience, and ensure the normal operation and security of our services.

  3. Acquisition from Third Parties: In certain circumstances, we may obtain your personal information from legitimate third-party partners, provided that such third parties have obtained your legal authorization or are entitled to provide such information in accordance with laws and regulations. For example, we may acquire relevant information about customers with whom cooperation intentions have been reached from market research institutions or industry associations to facilitate subsequent business connection.

(3) Collection Scope

  1. Basic Information: Including but not limited to name, gender, age, contact information (telephone, mobile phone, fax, etc.), email address, and mailing address. This information is the basis for identifying your identity and communicating with you.

  2. Business-Related Information: Depending on specific business needs, we may collect your occupation, company name, position, industry information, business requirement description, cooperation intention, etc. This information helps us understand your business background and needs and provide you with more targeted services.

  3. Other Information: When necessary, we may also collect financial information related to customer leads (e.g., budget status), transaction information (if there is business cooperation), social media information (with your authorization and when it facilitates business communication), etc.

(4) Usage Rules

We will only retain your personal information for the period necessary to achieve the purposes stated in this Privacy Policy, and will delete or anonymize it upon the expiration of the retention period. The ways we use personal information include but are not limited to:

  1. Conducting data analysis based on the collected customer lead information to provide you with personalized product recommendations and service plans.

  2. Using your information for internal business processes, such as the sales team following up with potential customers and customer service personnel answering your inquiries.

  3. Using your information for other specific purposes with your explicit consent, such as inviting you to participate in new product trial activities and marketing promotion activities.

IV. Storage of Personal Information

  1. Storage Location: Personal information collected and generated by us within the territory of the People’s Republic of China will be stored within the territory of the People’s Republic of China. If it is indeed necessary to provide your personal information overseas due to business needs, we will perform corresponding security assessment and approval procedures in accordance with the provisions of laws and regulations, and ensure that your personal information is protected at an equivalent level.

  2. Storage Period: We will determine the storage period of personal information based on business needs and the requirements of laws and regulations. In general, for personal information related to customer leads, we will retain it during the duration of our business relationship with you and for a reasonable period after the termination of the business relationship, to meet the needs of potential business cooperation, handle customer complaints, comply with the provisions of laws and regulations, and other purposes. Upon the expiration of the storage period, we will delete or anonymize the personal information so that it can no longer identify your personal identity.

V. Sharing, Transfer, and Public Disclosure of Personal Information

(1) Sharing

We will not share your personal information with any third party unless we have obtained your explicit consent or are required to do so based on laws and regulations. In certain circumstances, to provide better services or achieve specific business purposes, we may share your personal information with affiliated companies and partners (such as technical service providers, logistics and distribution providers, advertising partners, etc.). However, we will require them through contracts and other means to process personal information in accordance with this Privacy Policy and other relevant confidentiality and security measures, and supervise their personal information processing activities.

When we share your personal information with third parties, we will strictly screen and restrict the shared information, only share the necessary personal information, and ensure that third parties adopt appropriate security measures to protect your personal information. For example, when we entrust a third-party technical service provider to process data, we will only provide the personal information necessary for them to complete the service, and require them not to use such information for any other purposes.

(2) Transfer

We will not transfer your personal information to any third party unless the following conditions are met:

  1. We have obtained your explicit consent.

  2. The transfer is required in accordance with the provisions of laws and regulations or the mandatory requirements of administrative and judicial authorities.

  3. In the event of transactions such as merger, acquisition, or asset transfer, we will require the transferee to continue to comply with this Privacy Policy; otherwise, we will require it to delete or anonymize your personal information. When a personal information transfer occurs, we will promptly notify you of the relevant situation and perform corresponding obligations in accordance with the requirements of laws and regulations.

(3) Public Disclosure

In principle, we will not publicly disclose your personal information unless we have obtained your explicit consent or are required to do so in accordance with laws and regulations. When it is necessary to publicly disclose personal information in accordance with the law, we will take reasonable measures to protect the security of your personal information, such as desensitizing the publicly disclosed information to reduce the risk of personal information abuse.

VI. Security Protection of Personal Information

We have adopted a series of technical and management measures to protect the security of your personal information, preventing personal information from being leaked, damaged, lost, or accessed, used, modified, or disclosed by unauthorized parties. These measures include but are not limited to:

  1. Using encryption technology to encrypt personal information during transmission and storage.

  2. Setting access control permissions to restrict access to personal information only to authorized personnel.

  3. Conducting regular security assessments and vulnerability scans of the system, and promptly fixing security vulnerabilities.

  4. Providing information security training to employees to enhance their awareness of information security and confidentiality.

Despite the reasonable security measures we have taken, please note that the Internet is not an absolutely secure environment. When using our services, you should properly keep your account, password, and other information, and avoid sharing them with others. If you find that your personal information may be at risk of being leaked, please contact us immediately via the contact information provided in this Privacy Policy, and we will take necessary measures to assist you in handling the situation.

VII. Your Rights

  1. Right to Access: You have the right to access the personal information we have collected about you. You can obtain a copy of your personal information and check how we process your personal information by logging into your account, contacting our customer service personnel, etc.

  2. Right to Correction: If you find that the personal information we have collected about you is incorrect or incomplete, you have the right to request us to correct or supplement it. You can submit a correction or supplementation application by contacting us, and we will handle it promptly after verification.

  3. Right to Deletion: Under the conditions specified by laws and regulations, you have the right to request us to delete your personal information. For example:

    • When the purpose of processing your personal information has been achieved, cannot be achieved, or is no longer necessary for achieving the processing purpose.

    • When you withdraw your consent and there is no other legal basis for processing.

    • When we process your personal information in violation of the provisions of laws and regulations or the agreement with you.You can submit a deletion request to us, and we will handle it within a reasonable period after receiving the request and inform you of the processing result.

  4. Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, and processing of your personal information at any time. You can withdraw your consent by changing account settings, contacting our customer service personnel, etc. However, please note that withdrawing consent may affect our ability to continue providing relevant services to you, and the personal information processing activities we conducted based on your consent before the withdrawal will remain valid.

  5. Right to Complaint: If you believe that our personal information processing activities have infringed upon your legitimate rights and interests, you have the right to file a complaint with the relevant regulatory authorities, and also to submit complaints and suggestions to us via the contact information provided in this Privacy Policy. We will promptly investigate and handle the matter and give you a reply within the specified time limit.

VIII. Protection of Minors

We attach great importance to the protection of minors’ personal information. If we have collected personal information of minors without obtaining the consent of their guardians in advance, guardians can contact us via the contact information provided in this Privacy Policy. We will delete the relevant information as soon as possible and stop processing the personal information of such minors.

IX. Updates to the Privacy Policy

We may update this Privacy Policy from time to time due to changes in laws and regulations, business development needs, or other reasons. We will publish the updated Privacy Policy on our website or mobile applications and notify you in an appropriate manner (such as through in-site messages, emails, pop-up prompts, etc.). Your continued use of our services after the update of this Privacy Policy indicates that you have fully read, understood, and accepted the content of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you should stop using our services.

X. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or our personal information processing methods, you can contact us through the following channels: